LAB REPORT Example | Topics and Well Written Essays - 750 words

Lab Report Example The ultimate intention is to determine the polarity of these molecules based on the relative electro-negativities of the atoms relating to the molecular hence stating whether a molecule is either polar or nonpolar. It has been generally known that a non-polar solvent will often dissolve a nonpolar molecule but not a polar molecule. It is therefore to a large extent, necessary to understand the theory behind the polarity of a molecule. This information will be critical in making of prudent decisions in certain chemical practices such as extractions and separations. This report therefore practically looks at the various steps taken to concluding on the polarity of certain molecules. Prominently used in the procedure is the VPESR theory. The VPESR theory seeks to predict molecular shapes of compounds from their Lewis structure since the molecular formulas have no direct relationship to the shape of molecules. According to the VSEPR theory the molecule will take up the geometry so as to minimize valence electron repulsion in the central atom of the molecule. In addition, the presence of lone pairs and the number of valence electrons majorly influence this geometry. There are various geometries which a molecule can adopt. These include; linear, trigonal planar, tetrahedral, trigonal pyramidal and octahedral geometries. After the molecular shape has been obtained the polarity of a molecule can be predicted based on the presence of polar bonds. A bond is polar or non-polar based on the electro-negativities of the atoms in the bond. The greater the difference in electro-negativities the more polar the bond. The atom with a greater electro -negativity tends to pull the shared electrons towards themselves, hence giving them a partial negative charge and leaves the adjacent atom with a partial positive charge, thus polarity. The symbol for a dipole moment of a polar bond is -|-- > with

A Customer who Has Language Barrier that Someone Has Trouble Understan Essay

A Customer who Has Language Barrier that Someone Has Trouble Understanding English - Essay Example This would forge loyal following among its customers who are foreign speakers many of which are big spenders. Customer service can also be easily facilitated if reps can understand the language of the customer. For the customers, this would be a wonderful experience for them to be truly understood by the store where they make their purchases. This would surely develop a strong following among the foreign segment of the market. 3. Include cultural sensitivity training to front liners. There is a significant portion of Macy’s customers who are of foreign origin like me. This would tremendously improve their customer interaction and ultimately customer satisfaction leading to repeat and loyal customers. This would also separate Macy’s from the competition is a more customer-oriented retail store. Macy would also have the benefit of widening its customer base to include foreigners and international students like me. Describe insights you gained by carrying out this ‘shopping trip’ under the consumer role you adopted. What occurred to you that you’ve never thought about before? How do these insights affect the way you think about consumer behaviors and serving consumer markets? Besides the shopper with the specific situation you were assigned, who else might benefit from changes to a store that would better accommodate that kind of shopper? This trip made me realized that customer service is, in fact, a science that retail stores spend time, money and effort to become good at. Reflecting on it, I understand why because if the product and price are the same or even slightly higher, I would tend to buy at the store where I was taken good cared of or had the better customer experience. The store would also benefit from this experience as customers become more conscious of their shopping experience and are likely to provide feedback which could help them improve their products and service.